Shipping policy

GERMANY

  • 5,95 € for orders up to 75 €
  • 0 € for orders over 75 € *
  • Delivery time 3-4 working days

OTHER EU COUNTRIES (except Sweden & Finland)

  • flat rate 9,90 €
  • max. 25 kg
  • delivery time 5-8 workdays

SWEDEN & FINLAND

  • flat rate 13,90 €
  • max. 25 kg
  • delivery time 5-8 workdays

SWITZERLAND, NORWAY, ICELAND

  • flat rate 19,90 € net **
  • max. 25 kg
  • delivery time 5-8 workdays

GREAT BRITAIN

We offer an all-inclusive shipping rate where you pre-pay all applicable duties and fees. So no expensive surprises upon / after delivery!

  • from £18.40, exact price including all duties, fees and charges if applicable will be displayed at checkout
  • max. order value £400 net (please split larger orders if necessary)
  • delivery time 5-8 working days

More information about shipping to the United Kingdom here!

NORTHERN IRELAND

Deliveries to Northern Ireland are treated like deliveries within the EU according to the Northern Ireland Protocol of the Brexit Treaty: no duties apply!

  • flat rate £16,90
  • max. order value £400 net (please split larger orders if necessary)
  • delivery time 5-8 working days

More information about shipping to the UK here!

USA, CANADA

  • depending on calculated shipping weight, max. 25 kg, prices net ***
  • Basic price 25,90 € + 5,20 € per kilogram or part thereof (automatically calculated shipping weight)
  • Delivery time 10-14 working days

 

* Please note our instructions in case of partial cancellation.

** Shipments to Switzerland, Norway are VAT-exempt exports to a third country according to §4 No. 1a UStG; taxes, fees and customs duties may apply in the destination country.

*** The shipping costs are automatically calculated based on the calculated total shipping weight of your order and displayed in the shopping cart. The actual shipping weight may differ from the calculated shipping weight. Shipments to USA, Canada are VAT-exempt exports to a third country according to §4 No. 1a UStG; taxes, fees and customs duties may apply in the destination country.

 


 

Information about the calculation of the delivery date

The deadline for delivery begins when paying in advance on the day after issuing the payment order to the remitting bank or, for other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.

Deliveries to European destinations (outside the FRG) will reach you within 6-8 business days, deliveries to the USA, Canada within 10-14 business days.

Please note that shipments to non-European and non-European non-EU addresses may be subject to significant delivery delays due to customs processing time. The US customs authorities in particular sometimes take a very long time to process individual shipments. We ask for your understanding that we have no influence on the processing time of the customs authorities involved.

As soon as your package has been handed over to the shipping department, you will receive a shipping notification from us by e-mail. Please check the spam/junk folder of your inbox if necessary.

 


 

Further notes

Delivery area

We deliver only to the above mentioned countries / regions. All other delivery areas not mentioned above are not served by us. We ask for your understanding.

Switzerland, Liechtenstein, Norway

Customers from Switzerland, Liechtenstein, Norway buy from us VAT-free, if the delivery is made directly to the respective country, because deliveries to these countries are exports to a third country according to §4 No. 1a UStG. Please note, however, that taxes, fees and customs duties may apply in the destination country over which we have no influence. If necessary, please inform yourself beforehand at your responsible customs office. Please also note that any delivery time information on our pages only applies to deliveries within the FRG.

A note to our Swiss customers: Many Swiss customers use German parcel stores near the border as delivery address to save the higher shipping costs to Switzerland. However, we ask you to note the following: As a matter of principle, we do not make any VAT refundseven if you can provide us with proof of export.

USA, Canada

Customers from the USA, Canada buy from us VAT-free, if the delivery goes directly to the respective country, because deliveries to these countries are exports to a third country according to §4 No. 1a UStG. Please note, however, that taxes, fees and customs duties may apply in the destination country over which we have no influence. Please also note that any delivery time information on our pages only applies to deliveries within the Federal Republic of Germany.